Simulator & Customer Care

HD is your One-Stop-Sim-Shop. We’re with you every step of the way. 

We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:

Dax and Ryan on the sim

Simulator Integration

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.

Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.

Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Multi-Sport throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.

CUSTOMER TRAINING

Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league/tournament setup

 

Dax and Ryan on the sim

Sponsored Multi-Sport Tournaments

HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software. 

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.

Warranty & Tech Support

Leading Warranty

HD’s industry leading 2-year warranty fully protects all aspects of the simulator. Extended support/maintenance are available for a minimal ongoing cost.

New Multi-Sport Games & Sports

Our in-house development team consistently develops & releases regular updates, new contests, play action scenarios & enhancements for all sports. Easily download new games and sports directly to your simulator. The growing game library creates player loyalty and anticipation for what’s new!

24/7 Simulator Support

We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.

HD Multi-Sport News

HD Multi-Sport Featured Athlete: Auston Matthews
HD Multi-Sport Featured Athlete: Auston Matthews

It’s been a great season for former #1 NHL draft pick and current Toronto Maple Leaf Alternate Captain Auston Matthews. Auston continues to inspire as a Top 5 offence leader in the league and as the NHL First Star of the Month in February. The HD SportSuite team is...

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Kyle Lowry Joins the HD Team
Kyle Lowry Joins the HD Team

The HD Team has added a new face in NBA champion Kyle Lowry. On his new HD Simulator, the Toronto Raptors point guard said "30+ sports in one room is a game changer! It even has basketball and doubles as a cinema."

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Now Available – HD Horseshoes
Now Available – HD Horseshoes

HD Horseshoes Enjoy a casual game of horseshoes at the HD Beach with friends. Crack a beverage and chase the sound only a ‘ringer’ can make! Suitable for all athletes, HD Horseshoes is a crowd favourite! Exciting visuals, integrated scoring and performance boost for...

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INTERACTIVE SPORTS TECHNOLOGIES

Dal 2003, Interactive Sports Technologies ha fabbricato e installato migliaia di simulatori in più di 50 paesi, guadagnandosi una reputazione mondiale come produttore del simulatore di golf più stupefacente al mondo.In virtù della nostra posizione di leader nel settore della simulazione sia sotto il profilo tecnologico che della rapidità di crescita a livello mondiale, tutti scelgono i nostri prodotti: dai migliori giocatori del PGA Tour agli hotel e resort di lusso, dai privati che esigono il meglio per la propria abitazione ai club di eccellenza.

HIGH DEFINITION MULTI-SPORT™

High Definition Multi-Sport™, il simulatore di sport più stupefacente del mondo, utilizza tecnologie di modellazione 3D altamente avanzate per offrire l’esperienza eccezionale della competitività sportiva. Grazie all’elevata attrattività e all’aggiunta di sport sempre nuovi, è uno strumento irrinunciabile sia per voi, sia per i vostri ospiti.

HIGH DEFINITION GOLF™

High Definition Golf™, il simulatore di golf più stupefacente del mondo, ha introdotto per primo la tecnologia della visione artificiale nel golf simulato. Funzionalità spettacolari e immagini estremamente realistiche catturano la bellezza effettiva di alcuni dei campi da golf più famosi del mondo.

www.HDgolf.com

PER UNA DEMO VICINO A VOI

CONTAT TI

51 Citation Drive
Vaughan, ON, Canada L4K 2Y8
1-866-323-0095
905-738-3858

©Copyright 2019 IST High Definition Golf

AMAZING REALISM

As you golf some of the most prestigious courses around the world, it’s hard to believe you’re playing a simulator. Every tree, blade of grass and bunker is faithfully replicated, in rich, incredible detail.

We invented revolutionary image processing software to combine high-resolution digital-images, satellite data and geophysical data into 3D models. We are the only manufacturer to use this method and real course data.  HD Golf™ transports you to the world’s most exceptional golf courses – it’s like being there. All other simulator manufacturers use conventional 3D graphics and artist renderings, which look like a video game, not the actual course.

Only HD Golf™ delivers ‘look and play realism’ of world-renowned golf courses, including Pebble Beach and St. Andrews. It’s so real, you’ll reach for the rangefinder and look for the beverage cart.

When you play #7 at Pebble Beach on an HD Golf Simulator™, everything from the wood knots in the fence by the tee, to the semi-submerged boulder on the coastline….it’s faithful and true. Feed your passion for championship golf with the world’s most exclusive courses. You’re invited to the crystal clear, incredibly realistic world of HD Golf™.

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Pinpoint Accuracy

The competitive golfer requires accurate, comprehensive measurement to fade & shape their shots on-command. HD Golf™ pioneered Computer Vision Technology in the golf industry, and is the only to use high speed, programmable smart cameras to achieve this level of accuracy. Collectively, our CVT technology & smart cameras deliver pinpoint accuracy & exceptional shot analysis for every shot.

Comprehensive Measurement: We measure ALL the critical club & ball parameters to analyze exactly what’s happening each time a golfer swings. There are, at minimum 4 cameras capturing your swing. They analyze club head speed, launch angle, swing path, club contact (heel/toe), club face (open/closed), efficiency, smash factor and a specific camera dedicated to measuring spin and spin-axis.

Accuracy of Measurement: Comprehensive measurements are critical, but the accuracy of these measurements is equally important. HD Golf™ Simulators measure with supreme accuracy. For example, we measure club face angle contact to within 1/10th of 1 degree. We also measure ball spin to within +/- 100rpm while competitor systems estimate (“calculate”) spin.

Consistent, Realistic, Accurate ball-flight allows you to improve your swing, perfect your game and enjoy visually stunning, on-demand golf.

Accuracy is also the main reason PGA Tour players like Bubba Watson, expert golf instructors like Jim McLean and equipment manufacturers like Nike™ use our simulators.

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Quality

HD Golf Simulators™ redefined the Gold Standard in build-quality and integrated technology. Quality in a refined packaged is immediately obvious from first swing and makes your ownership experience a true pleasure. Our steadfast commitment to the ‘exceptional’ combined with minimal operating and maintenance costs ensures unparalleled reliability for years.

How We Do It

HD Golf™ has extensive engineering capabilities extending throughout and within hardware, software and mechanical design. We design & build all critical system components in-house and ensure seamless system integration. Most competitors cobble together 3rd party hardware and software to make their simulators – resulting in compromised reliability & system incompatibilities.

We are committed to ‘only using’ top quality professional-grade components such as: High Performance, ‘Intelligent’ Cameras, Professional Engineering Workstations, Linux Operating Systems, Multi-Element Screens and Spring-Set Nylon Turf. Collectively, our systems deliver unrivaled quality, superior performance and exceptional reliability.

Competitors typically use lower cost, inferior components, such as: Home PC’s to run their simulators, which tend to suffer from instability and frequent required updates. They also use polypropylene turf, single element-screens with high elasticity-rebound and reduced longevity. Both screens & turf last a half-life when compared to our in-house designed screens & turf. Other areas of compromise extend to their 3rd party cameras which capture your swing, but don’t form a complete alliance with the rest of the system.

Installation:

Our project management team, engineers and installation team work together for a flawless install. From initial CAD drawings to the completed project, we are experts in space usage, design, integration and project execution.

Service & Support:

HD Golf™ is a 1-stop-shop. We provide comprehensive support for the entire simulator and its system architecture. We are uniquely qualified because HD Golf™ designs and manufactures all critical aspects including ball/club tracking and ALL software.

If there is a problem, we provide 24/7 Support. One call and you’re directly connected to the engineers and technicians who designed, built and installed your system. Our stringent quality control combined with complete support contributes to a greater than 99% simulator uptime. Additionally, HD Golf™ pioneered Remote Diagnostics in the golf simulator industry, which allows us to remotely solve any challenge quickly and efficiently.

HD Golf™ is fully committed to total customer satisfaction.

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Fun Competition

While it’s often said ‘one plays golf against him or herself’, the nature of competition and gamification has permeated the ranks of golfers worldwide. This ‘skin carried over’ to HD Golf™ and our integration of golfer competition. Our simulators are setup for incredible, interactive gaming. Long Drive or Closest-to-the-Pin competitions create fast-paced, exciting events with friends, colleagues, members and guests. Golfers love the collection of competitions like Break-the-Glass, Golf Poker, Field-Goal Challenge, Tic-Tac-Toe, Darts, Target Golf and Skills Competitions. There’s even mini-golf for the kids.

As easy to play as the games, are their management. Our user-interface and integrated, cloud-based, mobile-friendly HD Clubhouse Management Software is brilliantly simple. Use it to quickly setup and manage leagues, tournaments and advertising with ease. The Player Locker Room stores golfer stats, allows players to review lessons and the Communication Portal connects golfers to you. This allows you to showcase tournament winners, upcoming events and prizing.

HD Golf™ clients also use the panoramic, floor-to-ceiling simulator screen to watch events, such as the Masters, U.S. Open and other major golf tournaments, keeping everyone engaged and having fun.

So whether it’s a winter men’s league, a summer evening closest-to-the-pin competition or watching the Masters with golfing buddies, the versatility of an HD Golf Simulator™ delivers a compelling competitive advantage for you and your golfers.

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Game Improvement

HD Golf™ was the first to develop a completely integrated Professional Golf Studio, ensuring Teaching Professionals, Clubfitters and Individuals have the best tools available for game-improvement.

Video Swing Analysis, 3D Motion Analysis,  Swing Dynamics Analysis, Weight Trasfer / Balance Analysis are all designed with one purpose: make you a better golfer.

In reality, a golf swing happens very quickly, and can be difficult to improve, especially when you don’t have analytics and recording technology to visualize the swing. Subtle adjustments can result in dramatic improvements – it’s critical you understand your individual swing dynamics. You don’t need to be computer savvy to use the Golf Studio. The integrated Golf Studio operates from a single touch screen, and is simple to use.

Jim McLean’s 8 Step Swing, which incorporates the swings of Ernie Els, Ben Hogan and Tiger Woods, is an additional feature many HD Golfers decide to add to their simulators. Step by step, a golfer is able to perfect every element of their swing. The simulator records and analyzes a golfer’s swing in real time. When the system detects that the golfer’s position and swing are out of the “corridor of success” or have committed a “death move”, the simulator will automatically alert the golfer and present virtual coaching from Jim McLean.

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HD Golf warmly welcomes North Swing to the HD Family!

The year round facility will offer members weatherproof leagues, tournaments, lessons and clubhouse service.

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Sports Bars

Imagine offering a field goal challenge in YOUR bar before the big game for prizing and bragging rights! HD Multi Sport™ is a simply fantastic way to attract and retain patrons. Distinguish your sports bar with HD Multi-Sport™, and gain a competitive advantage in the future of active bar recreation. Everyone will be talking about all the great sports you offer – keeping you top of mind through the week. Your in-house leagues, tournaments and special contests will increase frequency, duration & customer spend. The only thing comparable to the revenue growth you’ll experience is the fun your customers will have playing a wide variety of sports. When you offer visually stunning, incredibly accurate, on-demand sports in your bar, the easy-to-use and incredibly reliable simulator becomes a valuable asset to your customer attraction and loyalty.

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Hotel e resort

Immaginate di offrire ai vostri ospiti la possibilità di praticare calcio, football, baseball, hockey, bowling e tiro a segno, tutti comodamente all’interno della vostra struttura. Oppure di proporre ai clienti aziendali e ai loro ospiti un round sui campi di Pebble Beach o di St. Andrews, all’interno del VOSTRO hotel. Attraverso un unico simulatore indipendente, HD Multi Sport™ consente a una clientela diversificata per esigenze di sperimentare una ricca gamma di attività sportive. HD Multi Sport™ è un’attrattiva stimolante e ricca di funzionalità, che può aiutarvi ad attrarre e fidelizzare una clientela di tutte le età, condividendo momenti di grande divertimento. L’esperienza sbalorditiva degli sport on demand non lascia indifferente nessuno: i professionisti in viaggio, chi soggiorna per piacere, le famiglie con bambini. Potete proporre il tempo al simulatore come un upgrade in omaggio, un servizio extra o in occasione di eventi particolari. Vi aiuteremo a creare per i vostri ospiti esperienze memorabili che vi faranno guadagnare quelle agognate valutazioni a 5 stelle.

Il volume dei commenti lasciati e condivisi sui social network sarà altrettanto impressionante. Se intendete richiamare nuovi clienti e invogliarli a spendere durante il soggiorno presso di voi, niente è più efficace della versione di HD Multi Sport™ completa di tutte le funzionalità.

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Centri sportivi

Centri e club sportivi pubblici e privati possono trarre vantaggi incredibili da HD Multi Sport™. Con un ingombro minimo, un costo contenuto e un grande impatto, i club possono regalare l’emozione di praticare sport competitivi a persone di tutte le età e capacità. Grazie a un’ampia scelta di attività sportive divertenti e riprodotte in modo straordinariamente fedele, HD Multi Sport™ rappresenta una naturale estensione dell’offerta per gli iscritti e gli ospiti amanti del gioco e della competizione. Con “il simulatore più stupefacente del mondo” è possibile passare facilmente da uno sport all’altro e praticarli tutti con altrettanta facilità.

HD Multi Sport™ è una risorsa eccezionale anche per l’allenamento e permette ai giocatori di lavorare sullo sviluppo delle proprie capacità insieme ai loro allenatori. I sistemi di misurazione forniti dal simulatore garantiscono un miglioramento quantificabile, progressivo ed esaltante. Offrendo ai giocatori gli strumenti più idonei per potenziare le proprie prestazioni atletiche, investirete nel loro successo e nel vostro.

Il nostro software integrato per la gestione della Clubhouse facilita il controllo delle operazioni del simulatore, creando un’unità indipendente, in grado di funzionare in modo autonomo senza alcun intervento di personale. I giocatori possono accedere in remoto allo Spogliatoio giocatori virtuale, basato sul cloud, e visualizzare i risultati della lezione, del campionato, del torneo e della gara che li vede protagonisti. Ciò contribuisce al loro continuo coinvolgimento nei tempi tra sessioni di allenamento e tornei, anche attraverso un portale per le comunicazioni che consente di condividere con loro notizie e aggiornamenti sul centro.

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Residenze di lusso

Benvenuti al grande evento….a casa vostra! Regalate a familiari e amici la straordinaria possibilità di sperimentare una serie indescrivibile di sport simulati.

Con un numero così grande di sport tra cui scegliere, riuscirete sicuramente a riunire tutta la famiglia in un’esperienza collettiva di grande dinamicità e divertimento. Quando gli amici verranno da voi la sera della partita, potrete giocare sui campi dei campionati di golf e fare una gara a chi si avvicina di più alla buca al primo colpo. Oppure potrete aiutare i vostri figli a fare un tiro veloce sul “diamante” del baseball. Non importa che tempo fa: ci sono sempre sport on demand a prova di intemperie da praticare in casa insieme alla famiglia.

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Aziende

Con il simulatore HD Multi Sport™ i vostri dipendenti e clienti possono ritrovare il divertimento di lavorare e stare insieme. Talvolta un incontro con il cliente in un contesto sportivo aiuta a stabilire quel legame speciale che consente di concludere una trattativa. Oppure, potete trattenere i giovani talenti attraverso una cultura aziendale altamente coinvolgente. Un po’ di esercizio fisico durante la giornata aiuta a condurre uno stile di vita sano e attivo di cui tutti noi abbiamo maggiore bisogno.

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Centri ricreativi: quartiere/condominio/complesso direzionale

Portare HD Multi Sport™ nella vostra comunità sarà un bel colpo. È impossibile non amare un posto dove chiunque può praticare sport, a ogni età, anche se fuori il tempo è proibitivo!

Date a tutti un motivo per apprezzare il luogo in cui vivono e lavorano attraverso un’esperienza condivisa di grande valore, a un costo contenuto. Grazie a una grafica accattivante e coinvolgente, gli sport di HD Multi Sport™ sono assolutamente ineguagliabili. Una vita attiva e sana è fondamentale per essere felici e mantenersi in salute, e poter sperimentare un’intera serie di sport competitivi è il modo ideale per raggiungere questo obiettivo. Il centro ricreativo è il cuore della vostra comunità, e certamente sarà per tutto l’anno un polo di attrazione per chi lo consideri come casa propria.

Potete organizzare facilmente campionati, tornei e gare che coinvolgano tutti quanti. Chiunque può creare un profilo giocatore nello Spogliatoio giocatori basato sul cloud e monitorare i propri progressi: sia i giovani alle prime armi, sia i giocatori esperti e professionisti.

Il simulatore in sé è improntato a più usi: lo schermo panoramico può fungere da Movie Theater a tutta altezza con suono surround per le serate di cinema, oppure il simulatore è utilizzabile per presentazioni e comunicazioni rivolte agli ospiti. Versatile, divertente e semplice da usare, HD Multi Sport™ è lo strumento giusto per potenziare e valorizzare al massimo il cuore pulsante della VOSTRA comunità.

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