Simulator & Customer Care

HD is your One-Stop-Sim-Shop. We’re with you every step of the way. 

We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:

Dax and Ryan on the sim

Simulator Integration

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.

Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.

Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Multi-Sport throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.

CUSTOMER TRAINING

Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league/tournament setup

 

Dax and Ryan on the sim

Sponsored Multi-Sport Tournaments

HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software. 

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.

Warranty & Tech Support

Leading Warranty

HD’s industry leading 2-year warranty fully protects all aspects of the simulator. Extended support/maintenance are available for a minimal ongoing cost.

New Multi-Sport Games & Sports

Our in-house development team consistently develops & releases regular updates, new contests, play action scenarios & enhancements for all sports. Easily download new games and sports directly to your simulator. The growing game library creates player loyalty and anticipation for what’s new!

24/7 Simulator Support

We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.

HD Multi-Sport News

HD Multi-Sport Featured Athlete: Auston Matthews
HD Multi-Sport Featured Athlete: Auston Matthews

It’s been a great season for former #1 NHL draft pick and current Toronto Maple Leaf Alternate Captain Auston Matthews. Auston continues to inspire as a Top 5 offence leader in the league and as the NHL First Star of the Month in February. The HD SportSuite team is...

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Kyle Lowry Joins the HD Team
Kyle Lowry Joins the HD Team

The HD Team has added a new face in NBA champion Kyle Lowry. On his new HD Simulator, the Toronto Raptors point guard said "30+ sports in one room is a game changer! It even has basketball and doubles as a cinema."

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Now Available – HD Horseshoes
Now Available – HD Horseshoes

HD Horseshoes Enjoy a casual game of horseshoes at the HD Beach with friends. Crack a beverage and chase the sound only a ‘ringer’ can make! Suitable for all athletes, HD Horseshoes is a crowd favourite! Exciting visuals, integrated scoring and performance boost for...

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INTERACTIVE SPORTS TECHNOLOGIES

Since 2003, Interactive Sports Technologies has manufactured and installed thousands of simulators in more than 50 countries, earning a global reputation as the World’s Most Amazing Golf Simulator.

As the technology leader and fastest growing simulator producer globally, top PGA Tour players, luxury hotels & resorts, discerning homeowners and top-ranked clubs consistently select our products.

ABOUT HIGH DEFINITION MULTI-SPORT™

High Definition Multi-Sport™ the World’s Most Amazing Sport Simulator, uses highly advanced 3D modelling techniques & technology to deliver exceptional competitive sports. With a wide appeal and new sports being frequently added, it’s a must-have for you & your guests.

ABOUT HIGH DEFINITION GOLF™

High Definition Golf™, the World’s Most Amazing Golf Simulator, pioneered computer vision technology in the golf simulation industry. Spectacular photo-realistic capabilities capture the true beauty of some of the world’s most renowned golf courses.

www.HDgolf.com

FOR A DEMO LOCATION NEAR YOU

CONTACT US

51 Citation Dr. Vaughan, ON
US/Canada Phone: 1-866-323-0095

International (outside US/Canada) Toll-Free: 800-HD-GLOBAL/800-43-456225

©Copyright 2019 IST High Definition Golf

AMAZING REALISM

As you golf some of the most prestigious courses around the world, it’s hard to believe you’re playing a simulator. Every tree, blade of grass and bunker is faithfully replicated, in rich, incredible detail.

We invented revolutionary image processing software to combine high-resolution digital-images, satellite data and geophysical data into 3D models. We are the only manufacturer to use this method and real course data.  HD Golf™ transports you to the world’s most exceptional golf courses – it’s like being there. All other simulator manufacturers use conventional 3D graphics and artist renderings, which look like a video game, not the actual course.

Only HD Golf™ delivers ‘look and play realism’ of world-renowned golf courses, including Pebble Beach and St. Andrews. It’s so real, you’ll reach for the rangefinder and look for the beverage cart.

When you play #7 at Pebble Beach on an HD Golf Simulator™, everything from the wood knots in the fence by the tee, to the semi-submerged boulder on the coastline….it’s faithful and true. Feed your passion for championship golf with the world’s most exclusive courses. You’re invited to the crystal clear, incredibly realistic world of HD Golf™.

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Pinpoint Accuracy

The competitive golfer requires accurate, comprehensive measurement to fade & shape their shots on-command. HD Golf™ pioneered Computer Vision Technology in the golf industry, and is the only to use high speed, programmable smart cameras to achieve this level of accuracy. Collectively, our CVT technology & smart cameras deliver pinpoint accuracy & exceptional shot analysis for every shot.

Comprehensive Measurement: We measure ALL the critical club & ball parameters to analyze exactly what’s happening each time a golfer swings. There are, at minimum 4 cameras capturing your swing. They analyze club head speed, launch angle, swing path, club contact (heel/toe), club face (open/closed), efficiency, smash factor and a specific camera dedicated to measuring spin and spin-axis.

Accuracy of Measurement: Comprehensive measurements are critical, but the accuracy of these measurements is equally important. HD Golf™ Simulators measure with supreme accuracy. For example, we measure club face angle contact to within 1/10th of 1 degree. We also measure ball spin to within +/- 100rpm while competitor systems estimate (“calculate”) spin.

Consistent, Realistic, Accurate ball-flight allows you to improve your swing, perfect your game and enjoy visually stunning, on-demand golf.

Accuracy is also the main reason PGA Tour players like Bubba Watson, expert golf instructors like Jim McLean and equipment manufacturers like Nike™ use our simulators.

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Quality

HD Golf Simulators™ redefined the Gold Standard in build-quality and integrated technology. Quality in a refined packaged is immediately obvious from first swing and makes your ownership experience a true pleasure. Our steadfast commitment to the ‘exceptional’ combined with minimal operating and maintenance costs ensures unparalleled reliability for years.

How We Do It

HD Golf™ has extensive engineering capabilities extending throughout and within hardware, software and mechanical design. We design & build all critical system components in-house and ensure seamless system integration. Most competitors cobble together 3rd party hardware and software to make their simulators – resulting in compromised reliability & system incompatibilities.

We are committed to ‘only using’ top quality professional-grade components such as: High Performance, ‘Intelligent’ Cameras, Professional Engineering Workstations, Linux Operating Systems, Multi-Element Screens and Spring-Set Nylon Turf. Collectively, our systems deliver unrivaled quality, superior performance and exceptional reliability.

Competitors typically use lower cost, inferior components, such as: Home PC’s to run their simulators, which tend to suffer from instability and frequent required updates. They also use polypropylene turf, single element-screens with high elasticity-rebound and reduced longevity. Both screens & turf last a half-life when compared to our in-house designed screens & turf. Other areas of compromise extend to their 3rd party cameras which capture your swing, but don’t form a complete alliance with the rest of the system.

Installation:

Our project management team, engineers and installation team work together for a flawless install. From initial CAD drawings to the completed project, we are experts in space usage, design, integration and project execution.

Service & Support:

HD Golf™ is a 1-stop-shop. We provide comprehensive support for the entire simulator and its system architecture. We are uniquely qualified because HD Golf™ designs and manufactures all critical aspects including ball/club tracking and ALL software.

If there is a problem, we provide 24/7 Support. One call and you’re directly connected to the engineers and technicians who designed, built and installed your system. Our stringent quality control combined with complete support contributes to a greater than 99% simulator uptime. Additionally, HD Golf™ pioneered Remote Diagnostics in the golf simulator industry, which allows us to remotely solve any challenge quickly and efficiently.

HD Golf™ is fully committed to total customer satisfaction.

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Fun Competition

While it’s often said ‘one plays golf against him or herself’, the nature of competition and gamification has permeated the ranks of golfers worldwide. This ‘skin carried over’ to HD Golf™ and our integration of golfer competition. Our simulators are setup for incredible, interactive gaming. Long Drive or Closest-to-the-Pin competitions create fast-paced, exciting events with friends, colleagues, members and guests. Golfers love the collection of competitions like Break-the-Glass, Golf Poker, Field-Goal Challenge, Tic-Tac-Toe, Darts, Target Golf and Skills Competitions. There’s even mini-golf for the kids.

As easy to play as the games, are their management. Our user-interface and integrated, cloud-based, mobile-friendly HD Clubhouse Management Software is brilliantly simple. Use it to quickly setup and manage leagues, tournaments and advertising with ease. The Player Locker Room stores golfer stats, allows players to review lessons and the Communication Portal connects golfers to you. This allows you to showcase tournament winners, upcoming events and prizing.

HD Golf™ clients also use the panoramic, floor-to-ceiling simulator screen to watch events, such as the Masters, U.S. Open and other major golf tournaments, keeping everyone engaged and having fun.

So whether it’s a winter men’s league, a summer evening closest-to-the-pin competition or watching the Masters with golfing buddies, the versatility of an HD Golf Simulator™ delivers a compelling competitive advantage for you and your golfers.

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Game Improvement

HD Golf™ was the first to develop a completely integrated Professional Golf Studio, ensuring Teaching Professionals, Clubfitters and Individuals have the best tools available for game-improvement.

Video Swing Analysis, 3D Motion Analysis,  Swing Dynamics Analysis, Weight Trasfer / Balance Analysis are all designed with one purpose: make you a better golfer.

In reality, a golf swing happens very quickly, and can be difficult to improve, especially when you don’t have analytics and recording technology to visualize the swing. Subtle adjustments can result in dramatic improvements – it’s critical you understand your individual swing dynamics. You don’t need to be computer savvy to use the Golf Studio. The integrated Golf Studio operates from a single touch screen, and is simple to use.

Jim McLean’s 8 Step Swing, which incorporates the swings of Ernie Els, Ben Hogan and Tiger Woods, is an additional feature many HD Golfers decide to add to their simulators. Step by step, a golfer is able to perfect every element of their swing. The simulator records and analyzes a golfer’s swing in real time. When the system detects that the golfer’s position and swing are out of the “corridor of success” or have committed a “death move”, the simulator will automatically alert the golfer and present virtual coaching from Jim McLean.

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HD Golf warmly welcomes North Swing to the HD Family!

The year round facility will offer members weatherproof leagues, tournaments, lessons and clubhouse service.

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Sports Bars

Imagine offering a field goal challenge in YOUR bar before the big game for prizing and bragging rights! HD Multi Sport™ is a simply fantastic way to attract and retain patrons. Distinguish your sports bar with HD Multi-Sport™, and gain a competitive advantage in the future of active bar recreation. Everyone will be talking about all the great sports you offer – keeping you top of mind through the week. Your in-house leagues, tournaments and special contests will increase frequency, duration & customer spend. The only thing comparable to the revenue growth you’ll experience is the fun your customers will have playing a wide variety of sports. When you offer visually stunning, incredibly accurate, on-demand sports in your bar, the easy-to-use and incredibly reliable simulator becomes a valuable asset to your customer attraction and loyalty.

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ATTRACT NEW GUESTS & EARN LOYALTY

HD Multi-Sport™ delivers world-class sports to your world-class guests. Send your guests for a round at Pebble Beach or St. Andrews without them ever leaving your resort. An HD Multi-Sport™ Simulator provides the ultimate, visually stunning on-demand sports experience.

- Incredibly fun, hi-impact weatherproof recreation that connects shared experience with your brand.

- Use as an included amenity, premium extra, upgrade or for special events.

- HD Multi-Sport™ delivers maximum engagement and excitement, providing the WOW factor guests crave.

 

GREAT GUEST REVIEWS

Great guest reviews reflect a great guest experience. Guests love playing world famous golf courses and exciting multiplayer sports! Give them an exciting, visually stunning HD Multi-Sport™ experience and earn 5 Star reviews. Strengthen guest affinity with your brand and retain customers for life.

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Golf Clubs

HD Multi-Sport™ provides a visually stunning, on-demand golf experience, that is, in one word: SPECTACULAR. Your members and guests can golf world-famous courses, including Cabo Del Sol or Teeth of the Dog, from the comfort of your clubhouse. Exciting On-Demand, all-ages, night-time, off-season and shoulder-season golf becomes a reality with HD Multi-Sport™.

Feel the excitement build in the clubhouse while additional food & beverage sales accompany a celebrated birdie at Medinah. Additional modules like Video Swing Analysis and BodiTrak™ pressure mapping allow you to deliver professional instruction and club fitting. Your club will benefit from the superior teaching tools, student engagement and corresponding revenue. There is simply no comparison to the incredibly realistic, pinpoint accurate experience HD Multi-Sport provides.

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Your Ultimate HOME Amenity is here!

Professional Athletes and Discerning Families love the nearly 40 REAL Championship Golf courses like Pebble Beach and St. Andrews…AND the 30+ Sports & Games only HD Multi-Sport delivers.

Delight with Versatility!

HD Multi-Sport is your daily escape to the best golf courses, sports and cinema around. Use your simulator big screen to watch movies, entertain and keep the kids active. Your simulator room will quickly become the most popular space in your home!

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THE ULTIMATE OFFICE AMENITY

HD Multi-Sport delivers world-class sports to your world-class clients, at a fraction of the cost without travel. Take clients to Pebble Beach without leaving your office, or play up to 30 other HD sports & games with them.

When you install an HD Simulator in your business – a simple room turns into a thrilling sports venue.

Visit hdsportsuite.com for our full offering on commercial simulator options that are Built For Business!

Learn More about HD Sport Suite
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Recreation & Fitness Centres

Give your community a reason to love where they live, work and play. Corporate tenants, condo owners and community groups are looking for a reason to stay, play and connect with colleagues, friends and clients.

Up to 30 sports and games deliver incredible engagement for everyone at any experience level.  Easy to use and controlled by a simple touchscreen - HD Multi-Sport delivers the best of active living and recreation at the office.

You can even connect a laptop into the big screen and use the simulator for high-impact community presentations and meetings.

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