Simulator & Customer Care
HD is your One-Stop-Sim-Shop. We’re with you every step of the way.
We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support /capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here’s how we support client success from purchase to post-installation:
Simulator Integration
Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.
Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.
Upon purchase, you’re assigned a dedicated HD Project Manager. They become your daily contact at HD Multi-Sport throughout the design & build. Your PM integrates with your design/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.
CUSTOMER TRAINING
Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league/tournament setup
Sponsored Multi-Sport Tournaments
HD fully supports your launch event or first tournament! We’ll help setup, promote and run the event through your Customized Clubhouse Management Software.
HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We’ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.
Warranty & Tech Support
Leading Warranty
HD’s industry leading 2-year warranty fully protects all aspects of the simulator. Extended support/maintenance are available for a minimal ongoing cost.
New Multi-Sport Games & Sports
Our in-house development team consistently develops & releases regular updates, new contests, play action scenarios & enhancements for all sports. Easily download new games and sports directly to your simulator. The growing game library creates player loyalty and anticipation for what’s new!
24/7 Simulator Support
We offer our Customers 24/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.
HD Multi-Sport News
HD Multi-Sport Featured Athlete: Auston Matthews
It’s been a great season for former #1 NHL draft pick and current Toronto Maple Leaf Alternate Captain Auston Matthews. Auston continues to inspire as a Top 5 offence leader in the league and as the NHL First Star of the Month in February. The HD SportSuite team is...
Kyle Lowry Joins the HD Team
The HD Team has added a new face in NBA champion Kyle Lowry. On his new HD Simulator, the Toronto Raptors point guard said "30+ sports in one room is a game changer! It even has basketball and doubles as a cinema."
Now Available – HD Horseshoes
HD Horseshoes Enjoy a casual game of horseshoes at the HD Beach with friends. Crack a beverage and chase the sound only a ‘ringer’ can make! Suitable for all athletes, HD Horseshoes is a crowd favourite! Exciting visuals, integrated scoring and performance boost for...
