{"id":33786,"date":"2019-06-27T18:29:03","date_gmt":"2019-06-27T18:29:03","guid":{"rendered":"https:\/\/hdmultisport.com\/?page_id=33786"},"modified":"2020-12-17T14:38:57","modified_gmt":"2020-12-17T14:38:57","slug":"comprehensive-customer-care","status":"publish","type":"page","link":"https:\/\/hdmultisport.com\/fr\/comprehensive-customer-care\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb next_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb3.25.2″ background_position=\u00a0\u00bbtop_center\u00a0\u00bb background_video_mp4=\u00a0\u00bbhttp:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/05\/multisport_banner.mp4″ inner_width_tablet=\u00a0\u00bb50px\u00a0\u00bb inner_max_width_tablet=\u00a0\u00bb50px\u00a0\u00bb height=\u00a0\u00bb333px\u00a0\u00bb height_tablet=\u00a0\u00bb259px\u00a0\u00bb height_phone=\u00a0\u00bb189px\u00a0\u00bb height_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb0px|0px|0px|0px\u00a0\u00bb bottom_divider_style=\u00a0\u00bbarrow3″ bottom_divider_height=\u00a0\u00bb49px\u00a0\u00bb z_index_tablet=\u00a0\u00bb500″ da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb saved_tabs=\u00a0\u00bball\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb3.22.3″ custom_padding=\u00a0\u00bb30px|0px|40px|0px|false|false\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb0|100px|26.7188px|100px|false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||0px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb26.7188px|0px|26.7188px|0px|false|true\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.7.4″ header_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb]<\/p>\n

Simulator & Customer Care<\/b><\/span><\/h1>\n

<\/b><\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.7.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb]<\/p>\n

HD is your One-Stop-Sim-Shop. We\u2019re with you every step of the way.\u00a0<\/span><\/p>\n

We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support \/capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here\u2019s how we support client success from purchase to post-installation:<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb next_background_color=\u00a0\u00bb#ffffff\u00a0\u00bb _builder_version=\u00a0\u00bb3.22.3″ background_color=\u00a0\u00bb#f4f4f4″ custom_padding=\u00a0\u00bb40px|0px|65px|0px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb40px|0px|65px|0px|false|false\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb bottom_divider_style=\u00a0\u00bbarrow2″ bottom_divider_height=\u00a0\u00bb64px\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb26px|100px|26.7188px|100px|false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||0px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb26px|0px|26.7188px|0px|false|true\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/06\/Golfer-2-at-Casa-de-Campo-2.jpg\u00a0\u00bb alt=\u00a0\u00bbDax and Ryan on the sim\u00a0\u00bb title_text=\u00a0\u00bbGolfer 2 at Casa de Campo 2″ show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.7.7″ custom_padding_tablet=\u00a0\u00bb|70px|10px|70px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px|50px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb]
\n[\/et_pb_image][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.7.4″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_2_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.1em\u00a0\u00bb header_3_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb]<\/p>\n

Simulator Integration<\/b><\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.7.4″]<\/p>\n

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.<\/span><\/p>\n

Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.<\/span><\/p>\n

Upon purchase, you\u2019re assigned a dedicated HD Project Manager. They become your daily contact at HD Multi-Sport throughout the design & build. Your PM integrates with your design\/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.<\/span><\/p>\n

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CUSTOMER TRAINING<\/span><\/h3>\n

[\/et_pb_text][et_pb_text disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb3.27.4″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb ul_font=\u00a0\u00bb||||||||\u00a0\u00bb ul_line_height=\u00a0\u00bb1.7em\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league\/tournament setup<\/span><\/p>\n

 <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||0px\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttps:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-04-12-at-9.47.56-AM.png\u00a0\u00bb alt=\u00a0\u00bbDax and Ryan on the sim\u00a0\u00bb title_text=\u00a0\u00bbScreen Shot 2019-04-12 at 9.47.56 AM\u00a0\u00bb show_in_lightbox=\u00a0\u00bbon\u00a0\u00bb align_tablet=\u00a0\u00bbcenter\u00a0\u00bb align_phone=\u00a0\u00bb\u00a0\u00bb align_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb4.7.7″ custom_padding_tablet=\u00a0\u00bb|70px|10px|70px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb||20px|50px\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb]
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Sponsored Multi-Sport Tournaments<\/b><\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb3.27.4″]<\/p>\n

HD fully supports your launch event or first tournament! We\u2019ll help setup, promote and run the event through your Customized Clubhouse Management Software.\u00a0<\/span><\/p>\n

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We\u2019ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.<\/span><\/p>\n

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Warranty & Tech Support<\/span><\/h2>\n

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Leading Warranty<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.7.7″ hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

HD\u2019s industry leading 2-year warranty fully protects all aspects of the simulator. Extended support\/maintenance are available for a minimal ongoing cost.<\/span><\/p>\n

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New Multi-Sport Games & Sports<\/b><\/span><\/h3>\n

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Our in-house development team consistently develops & releases regular updates, new contests, play action scenarios & enhancements for all sports<\/span>. Easily download new games and sports directly to your simulator. The growing game library creates player loyalty and anticipation for what\u2019s new!<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ _builder_version=\u00a0\u00bb4.7.7″ background_color=\u00a0\u00bb#f4f4f4″ custom_padding=\u00a0\u00bb40px|0|9px|0|false|false\u00a0\u00bb bottom_divider_height=\u00a0\u00bb64px\u00a0\u00bb da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ custom_padding_last_edited=\u00a0\u00bbon|tablet\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb26px|100px|63px|100px|false|true\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb|0px||0px||true\u00a0\u00bb custom_padding_phone=\u00a0\u00bb\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb3.27.4″ header_font=\u00a0\u00bb|600|||||||\u00a0\u00bb header_2_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb header_2_line_height=\u00a0\u00bb1.1em\u00a0\u00bb header_3_font=\u00a0\u00bb|600||on|||||\u00a0\u00bb header_4_font=\u00a0\u00bb||||||||\u00a0\u00bb]<\/p>\n

24\/7 Simulator Support<\/span><\/h3>\n

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We offer our Customers 24\/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.<\/span><\/p>\n

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HD Multi-Sport News<\/h2>\n

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Simulator & Customer Care HD is your One-Stop-Sim-Shop. We\u2019re with you every step of the way.\u00a0 We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support \/capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here\u2019s how we support client success from purchase to post-installation: Simulator IntegrationOur in-house team […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-33786","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport – HD Multisport<\/title>\n<meta name=\"description\" content=\"High Definition Golf is home to the most realistic golf simulators on the market. 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