{"id":33786,"date":"2019-06-27T18:29:03","date_gmt":"2019-06-27T18:29:03","guid":{"rendered":"https:\/\/hdmultisport.com\/?page_id=33786"},"modified":"2020-12-17T14:38:57","modified_gmt":"2020-12-17T14:38:57","slug":"comprehensive-customer-care","status":"publish","type":"page","link":"https:\/\/hdmultisport.com\/de\/comprehensive-customer-care\/","title":{"rendered":"Support"},"content":{"rendered":"

[et_pb_section fb_built=“1″ custom_padding_last_edited=“on|phone“ next_background_color=“#ffffff“ disabled_on=“off|off|off“ _builder_version=“3.25.2″ background_position=“top_center“ background_video_mp4=“http:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/05\/multisport_banner.mp4″ inner_width_tablet=“50px“ inner_max_width_tablet=“50px“ height=“333px“ height_tablet=“259px“ height_phone=“189px“ height_last_edited=“on|desktop“ custom_padding=“|||“ custom_padding_tablet=““ custom_padding_phone=“0px|0px|0px|0px“ bottom_divider_style=“arrow3″ bottom_divider_height=“49px“ z_index_tablet=“500″ da_disable_devices=“off|off|off“ saved_tabs=“all“ locked=“off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“3.22.3″ custom_padding=“30px|0px|40px|0px|false|false“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row custom_padding_last_edited=“on|phone“ _builder_version=“3.25″ custom_padding=“0|100px|26.7188px|100px|false|true“ custom_padding_tablet=“|0px||0px||true“ custom_padding_phone=“26.7188px|0px|26.7188px|0px|false|true“][et_pb_column type=“4_4″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“4.7.4″ header_font=“|600||on|||||“]<\/p>\n

Simulator & Customer Care<\/b><\/span><\/h1>\n

<\/b><\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=“4.7.4″ _module_preset=“default“]<\/p>\n

HD is your One-Stop-Sim-Shop. We\u2019re with you every step of the way.\u00a0<\/span><\/p>\n

We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support \/capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here\u2019s how we support client success from purchase to post-installation:<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ custom_padding_last_edited=“on|phone“ next_background_color=“#ffffff“ _builder_version=“3.22.3″ background_color=“#f4f4f4″ custom_padding=“40px|0px|65px|0px|false|false“ custom_padding_tablet=“40px|0px|65px|0px|false|false“ custom_padding_phone=““ bottom_divider_style=“arrow2″ bottom_divider_height=“64px“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row column_structure=“1_2,1_2″ custom_padding_last_edited=“on|desktop“ _builder_version=“3.25″ custom_padding=“26px|100px|26.7188px|100px|false|true“ custom_padding_tablet=“|0px||0px||true“ custom_padding_phone=“26px|0px|26.7188px|0px|false|true“][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_image src=“https:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/06\/Golfer-2-at-Casa-de-Campo-2.jpg“ alt=“Dax and Ryan on the sim“ title_text=“Golfer 2 at Casa de Campo 2″ show_in_lightbox=“on“ align_tablet=“center“ align_phone=““ align_last_edited=“on|desktop“ _builder_version=“4.7.7″ custom_padding_tablet=“|70px|10px|70px||true“ custom_padding_phone=“||20px|50px“ custom_padding_last_edited=“on|phone“]
\n[\/et_pb_image][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“4.7.4″ text_font=“||||||||“ header_font=“|600|||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“]<\/p>\n

Simulator Integration<\/b><\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=“4.7.4″]<\/p>\n

Our in-house team builds, packs and ships your Simulator using our Triple-Check control process. The shipment arrives in tandem with the HD Installation Team, and setup begins.<\/span><\/p>\n

Our large, experienced team combined with in-house capabilities minimize build time. Your HD Simulator is ready to enjoy.<\/span><\/p>\n

Upon purchase, you\u2019re assigned a dedicated HD Project Manager. They become your daily contact at HD Multi-Sport throughout the design & build. Your PM integrates with your design\/architect team to coordinate site visits, confirm measurements, prepare CAD drawings and support customized assets to suit your vision. Professional and friendly, ALL HD teams are trained in excellent customer care and support.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ custom_padding_last_edited=“on|desktop“ next_background_color=“#f4f4f4″ _builder_version=“3.22.3″ custom_padding_tablet=“40px||65px“ custom_padding_phone=““ bottom_divider_style=“arrow2″ bottom_divider_height=“64px“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row column_structure=“1_2,1_2″ custom_padding_last_edited=“on|tablet“ disabled_on=“on|on|off“ _builder_version=“3.25″ custom_padding=“26px|100px|26.7188px|100px|false|true“ custom_padding_tablet=“|0px||0px||true“ custom_padding_phone=““][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding_tablet=““ custom_padding_phone=““ custom_padding_last_edited=“on|tablet“ custom_padding__hover=“|||“][et_pb_text disabled_on=“off|off|off“ _builder_version=“3.27.4″ text_font=“||||||||“ header_font=“|600||on|||||“ header_line_height=“1.1em“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“]<\/p>\n

CUSTOMER TRAINING<\/span><\/h3>\n

[\/et_pb_text][et_pb_text disabled_on=“off|off|off“ _builder_version=“3.27.4″ text_font=“||||||||“ ul_font=“||||||||“ ul_line_height=“1.7em“ header_font=“||||||||“ locked=“off“]<\/p>\n

Once installation is complete, our onsite team will train you on all aspects of the Simulator, including: functionality, capabilities, admin and league\/tournament setup<\/span><\/p>\n

 <\/p>\n

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\n[\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ next_background_color=“#ffffff“ _builder_version=“3.22.3″ background_color=“#f4f4f4″ custom_padding=“40px|0|57px|0|false|false“ bottom_divider_style=“arrow2″ bottom_divider_height=“64px“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row column_structure=“1_2,1_2″ custom_padding_last_edited=“on|tablet“ _builder_version=“3.25″ custom_padding=“26.2656px|100px|26.2656px|100px|false|true“ custom_padding_tablet=“|0px||0px||true“ custom_padding_phone=““][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_image src=“http:\/\/hdmultisport.com\/wp-content\/uploads\/2019\/06\/Screen-Shot-2019-04-15-at-12.25.19-PM.png“ _builder_version=“3.26.1″][\/et_pb_image][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“3.27.4″ header_font=“||||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“ header_4_font=“|600||on|||||“]<\/p>\n

Sponsored Multi-Sport Tournaments<\/b><\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=“3.27.4″]<\/p>\n

HD fully supports your launch event or first tournament! We\u2019ll help setup, promote and run the event through your Customized Clubhouse Management Software.\u00a0<\/span><\/p>\n

HD provides prizing and comprehensive marketing collateral including eblasts, print assets and event invites. We\u2019ll help you attract new customers, generate loyalty, user-content and deliver excitement worth sharing.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ custom_padding_last_edited=“on|desktop“ _builder_version=“3.22.3″ custom_padding=“57.5938px|0px|17px|0px|false|false“ custom_padding_tablet=“40px||65px“ custom_padding_phone=““ bottom_divider_style=“arrow2″ bottom_divider_color=“#f4f4f4″ bottom_divider_height=“64px“ bottom_divider_height_tablet=““ bottom_divider_height_phone=““ bottom_divider_height_last_edited=“on|desktop“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row _builder_version=“3.25.2″][et_pb_column type=“4_4″ _builder_version=“3.25.2″][et_pb_text _builder_version=“3.27.4″ header_font=“|600|||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“ header_4_font=“||||||||“ locked=“off“]<\/p>\n

Warranty & Tech Support<\/span><\/h2>\n

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\n[\/et_pb_image][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“3.27.4″ header_font=“|600|||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“ header_4_font=“||||||||“ min_height=“32px“ custom_margin_last_edited=“off|desktop“ custom_padding=“||1.59em“ custom_padding_tablet=“||0em“ custom_padding_phone=““ custom_padding_last_edited=“on|tablet“]<\/p>\n

Leading Warranty<\/span><\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=“4.7.7″ hover_enabled=“0″ sticky_enabled=“0″]<\/p>\n

HD\u2019s industry leading 2-year warranty fully protects all aspects of the simulator. Extended support\/maintenance are available for a minimal ongoing cost.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=“3.27.4″ header_font=“||||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“ header_4_font=“|600||on|||||“ custom_margin=“45px|||||“]<\/p>\n

New Multi-Sport Games & Sports<\/b><\/span><\/h3>\n

[\/et_pb_text][et_pb_text ul_type=“none“ ul_position=“inside“ ul_item_indent=“20px“ module_class=“Texte“ _builder_version=“4.7.7″ text_font=“||||||||“ ul_font=“Heebo|300|||||||“ ul_line_height=“1.7em“ header_font=“|600|||||||“ header_3_font=“|600||on|||||“ hover_enabled=“0″ sticky_enabled=“0″]<\/p>\n

Our in-house development team consistently develops & releases regular updates, new contests, play action scenarios & enhancements for all sports<\/span>. Easily download new games and sports directly to your simulator. The growing game library creates player loyalty and anticipation for what\u2019s new!<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.7.7″ background_color=“#f4f4f4″ custom_padding=“40px|0|9px|0|false|false“ bottom_divider_height=“64px“ da_disable_devices=“off|off|off“ da_is_popup=“off“ da_exit_intent=“off“ da_has_close=“on“ da_alt_close=“off“ da_dark_close=“off“ da_not_modal=“on“ da_is_singular=“off“ da_with_loader=“off“ da_has_shadow=“on“][et_pb_row column_structure=“1_2,1_2″ custom_padding_last_edited=“on|tablet“ _builder_version=“3.25″ custom_padding=“26px|100px|63px|100px|false|true“ custom_padding_tablet=“|0px||0px||true“ custom_padding_phone=““][et_pb_column type=“1_2″ _builder_version=“3.25″ custom_padding=“|||“ custom_padding__hover=“|||“][et_pb_text _builder_version=“3.27.4″ header_font=“|600|||||||“ header_2_font=“|600||on|||||“ header_2_line_height=“1.1em“ header_3_font=“|600||on|||||“ header_4_font=“||||||||“]<\/p>\n

24\/7 Simulator Support<\/span><\/h3>\n

[\/et_pb_text][et_pb_text ul_type=“none“ ul_position=“inside“ ul_item_indent=“20px“ module_class=“Texte“ _builder_version=“3.27.4″ text_font=“||||||||“ ul_font=“Heebo|300|||||||“ ul_line_height=“1.7em“]<\/p>\n

We offer our Customers 24\/7 Support & Remote diagnostics. One call and your team is directly connected to the engineers and technicians who designed, built and installed your Simulator. Our patented and industry-first remote diagnostics allow, upon your approval, immediate access to your simulator. Our team can connect by internet to update software, add games or identify & fix any challenge in real-time.<\/span><\/p>\n

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HD Multi-Sport News<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ make_equal=“on“ module_class=“ds-advent-12 et_pb_row_fullwidth“ _builder_version=“3.25″ width=“94%“ width_tablet=“80%“ width_phone=““ width_last_edited=“on|desktop“ max_width=“94%“ max_width_tablet=“80%“ max_width_phone=““ max_width_last_edited=“on|desktop“ custom_margin=“|||“ custom_padding=“76px||72px||false|false“ make_fullwidth=“on“][et_pb_column type=“1_3″ _builder_version=“3.25″ background_color=“#ffffff“ custom_padding=“20px|20px|20px|20px“ custom_padding__hover=“|||“][et_pb_blog posts_number=“1″ include_categories=“36″ show_more=“on“ show_author=“off“ show_date=“off“ show_categories=“off“ show_pagination=“off“ module_class=“blog“ _builder_version=“3.17.6″ header_level=“h5″ header_font=“Heebo||||||||“ header_line_height=“1.3em“ pagination_text_color=“#000000″][\/et_pb_blog][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“3.25″ background_color=“#ffffff“ custom_padding=“20px|20px|20px|20px“ custom_padding__hover=“|||“][et_pb_blog posts_number=“1″ include_categories=“36″ show_more=“on“ show_author=“off“ show_date=“off“ show_categories=“off“ show_pagination=“off“ offset_number=“1″ module_class=“blog“ _builder_version=“3.17.6″ header_level=“h5″ header_font=“Heebo||||||||“ header_line_height=“1.3em“][\/et_pb_blog][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“3.25″ background_color=“#ffffff“ custom_padding=“20px|20px|20px|20px“ custom_padding_tablet=““ custom_padding_phone=““ custom_padding_last_edited=“on|desktop“ custom_padding__hover=“|||“][et_pb_blog posts_number=“1″ include_categories=“36″ show_more=“on“ show_author=“off“ show_date=“off“ show_categories=“off“ show_pagination=“off“ offset_number=“2″ module_class=“blog“ _builder_version=“3.17.6″ header_level=“h5″ header_font=“Heebo||||||||“ header_line_height=“1.3em“][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Simulator & Customer Care HD is your One-Stop-Sim-Shop. We\u2019re with you every step of the way.\u00a0 We are the ONLY simulator manufacturer with FULL in-house engineering, game development, support \/capabilities. Our expertise strongly contributes to a greater than 99% simulator uptime. Here\u2019s how we support client success from purchase to post-installation: Simulator IntegrationOur in-house team […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-33786","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport – HD Multisport<\/title>\n<meta name=\"description\" content=\"High Definition Golf is home to the most realistic golf simulators on the market. 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